Sørensen Yachtwear

GENERAL TERMS AND
CONDITIONS OF USE

Welcome to our website ("sorensenyachtwear.com"). The access to and use of this website and its mobile version are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Sorensen Crew Limited ("Sorensen Yachtwear", "Sorensen", "We", "Us", or "Our"), a company incorporated in England and Wales with registered number 14952355, whose registered office is at Azets, Ventura Park Road, Tamworth, United Kingdom, B78 3HL, with VAT number GB452646485/NL850960678B01.

If you need further information or assistance, please visit our Customer Care section, where you will find information on orders, shipping, refunds and returns for products purchased on sorensenyachtwear.com, tips and other general information on the services provided by Sorensen. You can always contact us through our enquiry form. We aim to respond within 24 hours from Monday to Friday, excluding bank holidays.

For any other legal information, please consult our Terms and Conditions of sale, Privacy Policy, and Cookie Policy. We may amend or simply update all or part of these General Terms and Conditions of Use at any time. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users as soon as they have been made and shall be binding as soon as they are published on the website. You should regularly access this section of the website in order to check the publication of the most recent and updated General Terms and Conditions of Use for sorensenyachtwear.com. If you do not agree to all or part of sorensenyachtwear.com’s General Terms and Conditions of Use, please do not use our website.

The access to and use of sorensenyachtwear.com, including display of web pages, communication with us, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of sorensenyachtwear.com and its content. We shall not be considered liable for any use of the website and its content made by our users that is not compliant with the laws and regulations in force, without prejudice to our liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, is false, or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Privacy Policy

Your privacy and the security of your personal data are very important to us. We are committed to collecting and storing your data with the utmost care and have serious security measures in place to keep your data safe. We would therefore like to inform you about what data we collect and how we process, use and manage your personal data when browsing or shopping on sorensenyachtwear.com or in-studio, or when receiving any other service from us. We need to meet the minimum data protection requirements as defined in the European General Data Protection Regulations (EU 2016/679) (hereinafter: “GDPR”) and (if applicable) other local privacy laws and regulations. This means we need to inform you in advance what kind of personal data we collect from you and why, and therefore we must have a legal ground to use your personal information, sometimes called “legal or lawful basis for processing” as included in articles 5 and 6 of the GDPR.

This policy forms an integral part of our General terms and conditions of use. By making a purchase on sorensenyachtwear.com, you will be required to read and accept our Privacy Policy so we can process your order, provide information about shipping and returns, and send you marketing communications related to product(s) or service(s) you have purchased.

Please note, we do not process data from customers under the age of eighteen (18), so we cannot be held liable. By accessing sorensenyachtwear.com and using our services, you are confirming that you are aged eighteen (18) or over.

A “Data Controller” as defined in article 4.7 of the GDPR , is a company that defines the purpose and method for processing personal data. The data controller is SORENSEN CREW LIMITED (hereinafter as “Sorensen Yachtwear”, “Sorensen”, “we”, “us” or “our”). SORENSEN CREW LIMITED is a company incorporated in England and Wales and the owner of sorensenyachtwear.com, and the Sorensen brand.

Registered number: 14952355
Registered office: Ventura Park Road, Tamworth, United Kingdom, B78 3HL
VAT registration number: GB452646485/NL850960678B01
ICO registration: ZB657290

For more information about how we collect, use and manage your data, please contact our ‎Customer Care team or email our Data Privacy Officer (DPO) – dataprivacy@sorensenyachtwear.com.

We collect personal data from you when browsing on sorensenyachtwear.com. This includes:

Marketing activities (e.g: newsletter subscriptions online, WhatsApp, email, or post)

The data we collect and why we collect it

a. Marketing activities

WHAT: Full name, email address, telephone number, postal address.

WHY: To send you marketing communications, including the latest news from Sorensen, new arrivals, exclusive products, offers and promotions, as well as market research and satisfaction surveys related to the product(s) or services you have purchased as a Sorensen customer. You can always opt out by unsubscribing in the email you receive.

b. Cookies

WHAT: Our website logs a variety of information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring/exit pages and date/time stamp.

WHY: When you browse our website, we may use “cookies” to keep track of your visit and give you a better browsing experience. We may use this information to analyse trends, administer the website, track your movement around the website and gather broad demographic information. We may also use this information to inform our marketing and future business strategies and it may therefore be shared with third parties such as our advertisers. Any information we do share will be in a statistical form and will not identify you as an individual.

Where we collect personal information through cookies, the legal basis for this use is that you have given your consent to this. For more detailed information about our use of cookies and similar technologies, please visit our Cookie Policy.

c. Social media

WHAT: Photos, videos, hashtags, comments, direct messages.

WHY: To respond to customer inquiries, complaints and feedback via social media.

We monitor our customers’ views, reactions and engagements with the Sorensen brand across our social media channels (Facebook, Instagram, LinkedIn, TikTok, Pinterest) to respond to any enquiries, issues, engagements or positive feedback. We will always ask for your permission to use a photo or video. The social media channels are integrated into our website only as a link to the relevant services. After clicking the integrated button, you will be forwarded to the site of the relevant provider, i.e. only then will user information be transferred to the relevant provider. Information on dealing with your personal data in the use of these websites can be found in the relevant data protection terms and conditions of the provider.

Marketing communications

We send marketing communications via email, WhatsApp, email, post, etc. Your consent is provided by making a purchase or by opting in to our marketing communications, which include news from Sorensen, new arrivals, exclusive products, offers and promotions, as well as market research and surveys to determine your level of satisfaction and improve services.

If you no longer want to receive communications from Sorensen or if you wish to modify or limit the ways you are contacted, you can stop or edit these communications by contacting our Customer Care team or by following the “unsubscribe” link at the bottom of each digital communication. Please note, you may temporarily continue to receive communications after editing your preferences while we process your request.

We also use data from your browsing behaviour to personalise the marketing communications that we send to you. By analysing data from your profile as a user of sorensenyachtwear.com, we ensure that you will receive the information that is most relevant and interesting to you.

For all of the above, we will process your personal data through IT and electronic tools that guarantee high safety standards, in full compliance with current legislation. We have therefore constituted a Cookie Policy.

Anti-fraud checks

If you purchase products from Sorensen by credit or debit card, we may use your personal data to carry out anti-fraud activities. We have a legitimate interest in conducting anti-fraud checks to prevent and pursue any fraudulent activity. For internal administrative purposes, data may also be processed by companies belonging to the business group of which Sorensen is a member.

Links to other websites from sorensenyachtwear.com

sorensenyachtwear.com may contain links to third-party websites. However, this privacy policy applies exclusively to sorensenyachtwear.com. We cannot be held accountable nor do we have any control over whether third-party sites adhere to data protection regulations. We, therefore, recommend you read their independent privacy policies.

Your personal data will be processed by Sorensen employees who are specifically trained and authorised to process it. Your personal data will also be processed by our third-party suppliers who have been selected by us for their proven reliability and high-level privacy and security standards. These third parties include:

Financial services
Internet providers
IT and telematic service providers
Couriers
Content and referral links
Lawyers
Marketing agencies

Please note, some of our suppliers may be based in non-EU countries. In this case, the transfer of your personal data to these third countries will be carried out in compliance with the articles 44 to 47 of the GDPR data transfer-requirements in order to meet a similar adequate protection level as in Europe. With these third parties we have arranged a lawful data transfer mechanism as defined in article 46 of the GDPR and we have contractually arranged adequate technical and organisational measures to safeguard the data. Finally, your data may be processed by the police and judicial and administrative authorities, in accordance with the law, for:

The detection and prosecution of crimes
The prevention of and protection from threats to public security
Allowing Sorensen to ascertain, exercise or defend a right in court
Any other reason related to the protection of the rights and freedoms of others.

We keep your personal data for a limited period of time, after which it will be deleted or otherwise rendered anonymous in an irreversible way. This time period for storing your data depends on the purpose for which the data was collected. For example:

Data relating to Customer Care requests – kept until your request is met.
Data used for marketing communications – retained until the termination of service or until the user unsubscribes from the service.
Data used to personalise sorensenyachtwear.com and to show customised content – stored until the user requests the activity to stop and, in any case, within 2 years from the last interaction of any kind by the user.

At any time, you can exercise your privacy rights as included in articles 12 to 23 of the GDPR regarding the processing of your personal data. This includes:

Requesting to know what data we have about you in our possession, how it was collected, and how it is used.
Withdrawing your consent to processing your data – on receiving your request, it is our duty to stop processing your personal data related to the specific consent as soon as possible, but different processing or that based on other assumptions will continue to be carried out in full compliance with the provisions in force.
Objecting to your data being processed – you are required to explain the reasons for your objection to our processing your data and we will evaluate these reasons before accepting your request.
Limiting the use of your data – in this case, we will keep your personal data but will not process it, unless it is subject to a different request by you and in the case of exceptions established by law. Processing of data can be limited when disputing the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court, and when you oppose your data’s processing, in the period in which we evaluate the reasons for your request.
Deleting your data – where (i) we don’t need your personal information anymore; (ii) you withdraw your consent to our use of your personal information and we have no other legal basis to keep your personal information; (iii) you have asked us to review and explain our legitimate interests to you and we don’t actually have a valid legitimate interest to do what we are doing; (iv) our use of your personal information is illegal; (v) we have to delete your personal information to comply with our legal obligations.
Modifying, updating or correcting your data.
You can also request to receive your personal data held by us in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party chosen by you.

You can complete any of the above by contacting our Customer Care team. Please note, to ensure that your data is not at risk of illegitimate or fraudulent use by third parties, we will ask you to confirm your identity before accepting your request to exercise one of the rights listed above or before disclosing any personal data.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. As Sorensen is registered in England and Wales, you can file a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. Our security measures guarantee:

The pseudonymisation or encryption of your data
The confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them
The ability to restore data in the event of a data breach.

We are committed to testing, verifying, and regularly evaluating the effectiveness of our technical and organisational measures to ensure the ongoing security of your data.

We also have rigorous procedures in place to respond to any suspected data security incident and will notify you, and any applicable regulator, of a suspected breach where we are legally required to do so.

Please note, not all methods of contacting us (email or post) are entirely secure and therefore your personal data may be at risk of interception. Your personal data is also at risk if a malicious third party gains access to your account on our customer portal or to any other place where your personal data is stored, such as your email account.

Cookie Policy

This cookie policy is part of Sorensen’s Privacy Policy. The data controller is Sorensen Crew Limited (hereinafter as “Sorensen Yachtwear”, “Sorensen”, “we”, “us” or “our”). Sorensen is a company incorporated in England and Wales, and the owner of sorensenyachtwear.com, (international) stores, and the Sorensen brand.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They’re unique to your browser and usually only contain anonymous information. Some last just for the duration of your visit (session cookies) while others remain on your computer so that the site will remember you if you come back again (persistent cookies). Cookies do all sorts of jobs, like storing your preferences, remembering that you're logged in or keeping your shopping cart up to date — generally making your life on the web easier.

Our Cookie Policy

At Sorensen, all information gathered by cookies is completely anonymous, and we can’t use it to identify you personally. We also use some third-party cookies to help us improve the site, for example by identifying errors or helping us analyse behaviour (anonymously) to make the site easier to use. The final type of cookie we use on sorensenyachtwear.com is advertising cookies, which allow carefully selected third parties to know that you have visited sorensenyachtwear.com and make advertising elsewhere on the web more relevant to you and your interests.

Our website uses various types of cookies, each with their own specific function. They all fall into six category types, which we’ve detailed below so you know exactly what we’re doing. In accordance with the requirements of article 7 of the GDPR and E-Privacy Directive (later E-Privacy regulation), we require your consent to the use of cookies and similar technologies.

We use the following cookies:

Strictly necessary cookies

These cookies are necessary for the website to function and can’t be switched off. They’re usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or logging in. This type of cookie can’t be disabled as this would compromise the proper functioning of the site and its contents and services. If you don’t wish to have this type of cookie on your device, you’re advised not to use the site.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous. If you don’t allow these cookies we won’t know when you visited our site, and won’t be able to monitor its performance.

Functional cookies

These cookies enable sorensenyachtwear.com to provide specific features and personalized options to improve our services — like your preferred language or products selected for purchase. If you choose to disable these cookies then some or all of these services may not function properly, so for example, we won’t be able to remember the products in your shopping cart or you may need to select your preferred language every time you visit the site.

Advertising or third-party cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They don’t store personal information but are based on uniquely identifying your browser and internet device. If you choose not to allow these cookies, the advertising you experience online may not be very relevant to you. sorensenyachtwear.com can use advertising platforms from Google, Meta, TikTok and Snapchat to gain more insights into your online behaviour and preferences, so we can show you more relevant and personalised content. sorensenyachtwear.com does this only in accordance with applicable privacy laws and other regulations. We are not responsible and liable for what these third parties do with your data. We therefore advise you to regularly check their privacy policies.

Social media cookies

These cookies are set by a range of social media services that we have added to the site so you can share our content online with your friends and networks. They can track your browser across other sites and build a profile of your interests. This may impact the content and messages you see on other websites you visit. If you choose to disable these cookies, you may not be able to use or see these sharing tools.

Analytics cookies

In addition to the above, sorensenyachtwear.com has implemented Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help sorensenyachtwear.com analyse how users use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of sorensenyachtwear.com.

We believe cookies are very helpful, though you can still choose to disable certain types of cookies by managing your preferences in our Cookie Centre. Please note that doing this may adversely impact your ability to use our services — like needing to select your region or language preferences every time you visit our site. Enabling cookies ensures a smoother experience when using sorensenyachtwear.com.

For broader coverage of your activities elsewhere on the web, you can choose to disable or remove certain cookies through your browser by following the steps below. To learn more about cookies please see allaboutcookies.org and to find out how to manage your preferences, visit youronlinechoices.com.

Managing your Cookies

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