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GENERAL TERMS AND CONDITIONS OF USE

Welcome to our website ("sorensenyachtwear.com"). The access to and use of this website and its mobile version are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Sorensen Crew Limited ("Sorensen Yachtwear", "Sorensen", "We", "Us", or "Our"), a company incorporated in England and Wales with registered number 14952355, whose registered office is at Azets, Ventura Park Road, Tamworth, United Kingdom, B78 3HL, with VAT number GB452646485/NL850960678B01.

If you need further information or assistance, please visit our Customer Care section, where you will find information on orders, shipping, refunds and returns for products purchased on sorensenyachtwear.com, tips and other general information on the services provided by Sorensen. You can always contact us through our enquiry form. We aim to respond within 24 hours from Monday to Friday, excluding bank holidays. 

For any other legal information, please consult our Terms and Conditions of sale, Privacy Policy, and Cookie Policy. We may amend or simply update all or part of these General Terms and Conditions of Use at any time. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users as soon as they have been made and shall be binding as soon as they are published on the website. You should regularly access this section of the website in order to check the publication of the most recent and updated General Terms and Conditions of Use for sorensenyachtwear.com. If you do not agree to all or part of sorensenyachtwear.com’s General Terms and Conditions of Use, please do not use our website.

The access to and use of sorensenyachtwear.com, including display of web pages, communication with us, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of sorensenyachtwear.com and its content. We shall not be considered liable for any use of the website and its content made by our users that is not compliant with the laws and regulations in force, without prejudice to our liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, is false, or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Privacy Policy

Your privacy and the security of your personal data are very important to us. We are committed to collecting and storing your data with the utmost care and have serious security measures in place to keep your data safe. We would therefore like to inform you about what data we collect and how we process, use and manage your personal data when browsing or shopping on sorensenyachtwear.com or in-studio, or when receiving any other service from us. We need to meet the minimum data protection requirements as defined in the European General Data Protection Regulations (EU 2016/679)  (hereinafter: “GDPR”) and (if applicable) other local privacy laws and regulations. This means we need to inform you in advance what kind of personal data we collect from you and why, and therefore we must have a legal ground to use your personal information, sometimes called “legal or lawful basis for processing” as included in articles 5 and 6 of the GDPR.

This policy forms an integral part of our General terms and conditions of use. By making a purchase on sorensenyachtwear.com, you will be required to read and accept our Privacy Policy so we can process your order, provide information about shipping and returns, and send you marketing communications related to product(s) or service(s) you have purchased.

Please note, we do not process data from customers under the age of eighteen (18), so we cannot be held liable. By accessing sorensenyachtwear.com and using our services, you are confirming that you are aged eighteen (18) or over.

  • 1. BROWSING, CHECKOUT AND ACCEPTANCE OF ORDERS
    Orders are placed through the checkout by clicking on the "PAY" button (or similar button). The characteristics of the Products you buy, as well as the price, Delivery Costs and Import Charges (if available for pre-payment), shall be those displayed to you on the checkout at the time of placing the Order. Please make sure you review your Order carefully, identify and correct any input errors prior to placing such Order. There could be minor differences between the Products you eventually receive and their visual display on the Store or checkout (e.g. in relation to appearance / colour / texture / finish) as all pictures and images of Product displayed are for illustrative purposes only. Please read the descriptions and details of the Products before placing the Order. Where we provide dimensions and measurements in the description of each Product, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Product is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your delivery address for delivery of the Merchandise). The information contained in these Terms, and the data contained on the Store and checkout, do not constitute an offer to sell, but rather an invitation to contract. Once you have placed an Order, it will be acknowledged via an email which will contain the relevant details of the Order. Please note, that e-mail does not constitute an acceptance of your Order to sell the Products – it is only an acknowledgement of the Order. Your Order is not accepted (and therefore no commitment to sell or provide you with the Products is made), and no contract for the sale of such Products will come into effect, until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). In certain circumstances your Order may be declined or cancelled (in full or in part), for example if the payment information you provided cannot be verified or if a Product is unavailable, in such event you will be refunded accordingly in accordance with these Terms (if the payment was processed successfully). Order Confirmation is subject to fraud checks and other mandated regulatory checks (such as ‘Denied Parties Screening’), and certain Orders may be declined for those reasons. We also reserve the right to reject or cancel abnormal orders or any orders which are suspected to be placed in bad faith or orders which were not placed by Consumers (at our sole discretion). You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner). An Order may be cancelled (in full or in part) even after the Order Confirmation was sent, in case of actual or suspicious circumstances (related us, you or any third party) of a good faith, genuine or honest error, mistake or misunderstanding (an "Error") where without such Error the Order would not have been accepted or sent and a contract to sell the Product(s) underlying the Order would not have been agreed to. An example could be a speciously low price for an item otherwise costing significantly more. In the event of such Error, your Order will be cancelled, and you will be refunded the amounts you actually paid. We will be under no obligation to honour an Order in such erroneous circumstances. Quantity limits (per order, per address or otherwise) may apply in relation to certain Product, and exceeding Orders could be refused at any time, without notice. We are not required to provide a reason for declining to accept any Order, though we may do so in our sole discretion. If the payment method you selected for the Order supports pre-authorisation mechanism (e.g. most credit/debit cards), then when you place the Order, the applicable amount will only be authorized, and you will be charged only after the Order Confirmation was triggered. Even if the Order is a ‘pre-order’ or a similar type of order that will be fulfilled under certain time conditions, the charge could be made prior to dispatch of Products, depending on the particulars of the pre-ordered Product. You are required to check the particulars of the pre-ordered items on the Store prior to placing your order. If the payment method you selected does not support pre-authorization mechanism, the charge will be immediate upon placing the Order (noting however that specific payment methods may support a different timing and we may not know or be in control over such timing, if applicable). Please note that you will be charged the full Order amount even if the Order will be dispatched in parts. When using PayPal/PayPal Express as a payment method (if available), the full amount of your purchase may be charged immediately following the placement of the Order. Pre-Payment shall not affect your legal rights under these Terms (including for example any right to refund). If shipping, delivery or fulfillment obligations cannot be performed (subject to these Terms), you will be notified (notably via email) and a refund of the pre-payment will be made without delay.
  • 2. PRICE; EXCHANGE RATE
    You purchase the Products in your local currency. The checkout displays the price of the Product, any applicable sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax), international delivery costs and fees ("Delivery Costs"), and, if available for pre-payment, import duties, tariffs and similar costs and fees that may be imposed by the delivery destination ("Import Charges"). In certain cases, the Product price may be inclusive of Delivery Costs and/or Import Charges (in full or in part) in the Product price. The Store or checkout will provide details about such offers, and will indicate if the price is inclusive of Import Charges before you complete and place the Order. such offers may change from time to time, and without any notice. The price of Products may change as a result of exchange rate fluctuations regularly. The price of Products in your Order will be the price at the time you actually placed such Order, as displayed to you on the checkout.
  • 3. TAXES AND IMPORT CHARGES
    You may be offered to pre-pay Import Charges on checkout. Not all Products and not all destinations support pre-pay of Import Charges, and we cannot guarantee that your Order will be eligible for such pre-payment. We may contract with customs brokers or a fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. Your agreement to these Terms constitutes a consent and authorisation for such customs broker or fiscal representative to act as your agent on your behalf to: (a) conduct transactions with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Import Charges; and (d) if applicable, return such Products (subject to these Terms). If import charges were not paid when you placed your order, either because you so elected of because pre-payment is not available in the delivery destination (or any other reason): a) You are advised that the amount of import charges displayed under the pre-pay option on the checkout if only an estimate and may not reflect the amount if import charges actually charged to you by the broker, carrier, or the relevant authority, which such amount might be higher than the estimate; and b)You will be fully responsible for paying all applicable import charges directly to the relevant authority as determined and assessed by such authorities. Sorensen will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay import charges without reasonable reason, causing the liability to fall on us, the carrier, or any third party , the amount of such import charges may be deducted from any refund or other amounts you may claim. You (and not Sorensen or anyone on its behalf) will be fully responsible for claiming back any Import Charges from the applicable authority, no matter what the process of payment was thereof, to the extent possible, in cases of a returns or any other eligible circumstances. Sorensen will have no responsibility or liability in connection with such drawback claim. If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept Product not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Product being returned or need to be returned, then, in addition to the above, you may be liable for the return Delivery Costs and may not be reimbursed or refunded for Delivery Costs paid by you for making the delivery to you. You may also be charged with additional direct or indirect charges resulting from said failure or refusal.
  • 4. TITLE; RISK; IMPORTER OF RECORD
    The title to the Product ordered is transferred to you prior to import (in most cases, already in the dispatch country before export, where the contract for purchase of Products is concluded), provided we are satisfied that a full payment of the Order amount was made or can be made. Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the Order (in case you have selected not to pre-pay Import Charges, such location will be deemed to be the port of entrance to the import destination). You will be considered as the “importer of record” of the product, and we (or someone on our behalf) will only be facilitating the importation on your behalf, as an agent. You are responsible for assuring that the product can be lawfully imported into the destination, and you therefore need to comply with all applicable laws, regulations, certifications and rules of the destination into which you import the product. Please note, the standard for using the product in the import destination before ordering. Product ordered to a destination with different standards cannot be returned for this reason, and no liability will be assumed in any circumstances which may arise from purchasing product without the correct standards for your destination. Please note that documentation such as packaging, user manuals, product care labels, handling instructions or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language; if the Product is powered, it may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Product).
  • 5. FULFILMENT, HANDLING AND DELIVERY OF ORDERS
    The delivery and fulfilment of your Order could be carried out by various service providers, which will be selected and operated by us (a "Fulfillment Provider"). Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Store or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address. However, we reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such. Delivery will be completed when the Product will be delivered to the address chosen by you as specified when placing your order (in case Import Charges were not paid, that may include the port of entrance to the country destination). Different parts of your order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on the Store) are estimates only. The Order will be delivered by the delivery time set out on checkout (based on the delivery method you selected, if such selection was available for your Order) or, if no delivery time is specified, within 30 days following the Order Confirmation date, unless exceptional circumstances exist (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Sorensen is unable to specify an exact delivery date and time. Sorensen have no liability for any loss arising from delay in delivery to the extent such delay is due to circumstances beyond its reasonable control or where Sorensen could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures, lockdowns or other actions of the authorities are outside Sorensen’s control, as well as any delay resulting directly from your actions or omissions. If you receive notification of an attempted delivery, it is your responsibility to use the details provided to contact the delivery company for re-delivery. Efforts will be made to deliver your Product according to the details in the Order.
  • 6. PAYMENT & PAYMENT METHODS
    You can only pay with the payment methods available and specified on the checkout. The availability of such payment methods is dependent on your geographical location and the offering of Sorensen. When being charged, the transaction substantially look like this: **Sorensen**. You acknowledge and agree that: (i) Sorensen will process your Order for payment and you will be charged by one of its third party payment processors ("Payment Processor") using the payment method you have selected on checkout and such charge will be for all amounts payable under these Terms that may be due in connection with the Order as specified on checkout; (ii) you will provide valid and current information about yourself; (iii) Sorensen may use the tools and technology or the services its Payment Processors to process transactions on its behalf; and (v) you could be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges by your own bank, card issuer or the payment method you selected, which such charges are not Sorensen charges, and Sorensen has no control over these, any knowledge in advance of the applicability of such fees or surcharges nor does Sorensen have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank, card issuer or payment method and their own policies. Sorensen’s sole commitment in this respect is to acquire the amount specified on checkout in your local currency. Sorensen takes reasonable care to keep the details of your Order and payment secure, but (in the absence of material negligence) Sorensen cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Store.
  • 7. RETURNS POLICY (ALL CUSTOMERS)
    This Returns Policy applies to all customers, but does not apply to faulty products or to such other excluded products as further detailed in Section 10 below (“Limitations on returns policy, withdrawal rights and cancellation rights”). Please visit our Policy available on the store and check if any additional limitations apply. While we hope you’ll love every purchase from sorensenyachtwear.com, we understand there will be times that you’ll need to return an item to us, so we want to make the process as easy as possible. If you’re not perfectly satisfied, you may request a return for your item(s) within 7 days. You will then have a further 14 days follow your request to return unsuitable items. We only accept undamaged, unaltered, unsoiled, unused, unworn, and unwashed products with all original tags remaining intact and attached. The product(s) should be returned in or with its original packaging. We offer refunds but regret we are unable to refund postage charges for the dispatch or return of items. At this time, we do not offer exchanges. We recommend contacting us to request a return to receive a refund for the unwanted items and place a new order. HOW TO MAKE A RETURN Contact us by email at chat@sorensenyachtwear.com including your name, order number, the item you are returning and your preference of a refund or exchange for different size or fit. We will generate a return shipping label and email it to you, along with instructions on how to make the return. Please see below for a list of fees by country: Netherlands: £13 GBP Europe Zone 1: £18 GBP (Austria, Belgium, Denmark, France, Germany, United Kingdom, Luxembourg) Europe Zone 2: £23 GBP (Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine) Rest of World: £23 GBP Alternatively, you can choose to package up your return items securely and post the parcel back to us, using your preferred mail or courier service. Remember to use a recorded service as the goods are your responsibility until they arrive back with us. Address for Returns: SØRENSEN, Prinsengracht 827H, 1017 KB Amsterdam, Netherlands We offer refunds but regret we are unable to refund postage charges for the dispatch or return of items. Duties and taxes are also non-refundable. TERMS AND CONDITIONS OF RETURN To return unwanted items and obtain a full refund, we require the following conditions to be met: A return request must be made within 7 days of receiving your order. All products can be returned to us, but they must be in their original condition – that is, they must not be used, worn, washed, or damaged – and must satisfy our Compliance Checks (see below). The identification tag and disposable seal must still be attached to returned items. Unwanted products must be returned in their original packaging. Unwanted items must be shipped back to sorensenyachtwear.com within 21 days of making a return request. For returns that meet the above requirements, we will issue a full refund for the amount paid for the returned items. If returned products do not meet the requirements outlined above, we will notify you that we cannot accept your unwanted items and a refund will not be issued. You may decide to have the returned items sent back to you, but this will be at your own expense. If you do not want to receive the products or pay for redelivery, we have the right to retain the items and not issue a refund. COMPLIANCE CHECKS Unwanted products must be returned to us in perfect condition – that is, in a new and unused state with all protective materials in place, and tags and seals attached. We will not accept a returned item if: there are any signs of wear the item has been used or altered from its original condition in any way the item has been damaged or washed the identification tag with the disposable seal is not attached to the product or is missing the item is not in its original packaging IDENTIFICATION TAGS All Sorensen products have an attached identification tag. The identification tag is an integral part of every Sorensen product, so please ensure it remains attached, particularly when trying on any items. Unfortunately, we cannot accept unwanted items returned to us without the attached identification tag or seal. REFUND TIMES We are committed to processing returns as quickly as possible. Once the returned items have been received and meet our compliance checks, we aim to process your refund within 14 days. You will receive an email to confirm that your refund has been processed. We will provide a full refund for the cost of the product but we are unable to refund the original shipping costs. All refunds are issued to the payment method used to make the purchase. The time it takes to process a refund depends on the payment method used and is determined by your payment provider. CONSUMER CODE These Conditions for exercising the withdrawal right, which forms an integral part of the General Terms and Conditions of Sale, are regulated by English law without prejudice to any other regulation prevailing in your country of residence.
  • 8. CONSUMER WITHDRAWAL RIGHTS – EUROPEAN ECONOMIC AREA (EEA) ONLY
    If you are a "Consumer" and a resident of a member state of the European Union, Iceland, Liechtenstein, or Norway ("EEA"), you have a "cooling-off" right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms. Instructions for Withdrawal: The withdrawal cancellation period will expire 14 days after the day of delivery. To exercise the right to withdraw you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes: Informing about your decision to withdraw from the Order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days as of date Order was placed). You should inform us of your intent to withdraw through the methods stated in the refund instructions above (by contacting Sorensen customer support). You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical store. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Initial Delivery Costs you paid in connection with the Order (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) Refund will be made not later than: fourteen (14) days after the day we receive back from you any Product supplied; or if earlier, fourteen (14) days after the day you provide sufficient evidence that you have returned the Product; or if there was no Product supplied, fourteen (14) days after the day on which we are informed about your decision to cancel your contract.
  • 9. CONSUMER CANCELLATION RIGHTS – UNITED KINGDOM (UK) ONLY
    If you are a "Consumer" and a resident of the United Kingdom ("UK"), you have a "cooling-off" right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms. Instructions for Cancelation: The cancellation period will expire 14 days after the day of delivery. To exercise the right to withdraw you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes: Informing about your decision to cancel the order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days as of date Order was placed). You should inform us of your intent to cancel through the methods stated in the refund instructions above (by contacting Sorensen customer support). You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical store. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Initial Delivery Costs you paid in connection with the Order (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) Refund will be made not later than: fourteen (14) days after the day we receive back from you any Product supplied; or if earlier, fourteen (14) days after the day you provide sufficient evidence that you have returned the Product; or if there was no Product supplied, fourteen (14) days after the day on which we are informed about your decision to cancel your contract.
  • 10. LIMITATION ON RETURNS POLICY, WITHDRAWAL RIGHTS AND CANCELLATION RIGHTS
    To the fullest extent permitted by law and notwithstanding anything to the contrary in these terms, certain types of products are not eligible for cancellation, withdraws or returns, including the following: Swimwear or other product which is not suitable for return due to healthy protection or hygiene reasons, if they were sealed and become unsealed after delivery. Additionally, there is no right to cancel, withdraw from or to return a product which was made to your specifications, or which is clearly personalised, unless there I s a manufacturing error or product defect. We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded or sent without personalisation. Only the buyer will be entitled to the above-described rights of return, cancellation or withdrawal (as applicable) and a refund of the purchase price. In no event will a person who has received the Order as a gift be entitled to receive a refund. if you are a gift recipient and wish to return items, please contact Sorensen to discuss your options. This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation.
  • 11. LIMITED WARRANTY; RETURNS POLICY FOR FAULTY PRODUCT
    If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make Sorensen aware of the problem, in accordance with your legal rights under applicable laws. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform Sorensen as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights under applicable law. For Product shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If warranty is valid and not limited by your jurisdiction. Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 2019/771, these rights are not affected by this limited warranty.
  • 12. LIABILITY
    There are certain liabilities that cannot be excluded under applicable law. In particular, nothing in these Terms limits the liability for personal injury or death, or liability for fraud. You might have certain rights under applicable consumer legislation explicitly prevailing the governing law hereof, including legal rights relating to faulty product(s). Nothing in these Terms will affect these explicitly prevailing legal rights. Subject to this, in no event will Sorensen have any liability for any of your losses, any consequential, indirect, incidental, special, exemplary, or punitive damages whether arising out of breach of contract, tort (including negligence) or otherwise, howsoever caused including arising directly or indirectly from or in connection with these terms. Any liability, if so exists, shall not exceed the purchase price of the relevant product and is strictly limited to losses that were reasonably foreseeable where they could be contemplated by you and us at the time your order is accepted. The liability of Sorensen to you for loss or damage of any kind arising out of these terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage. Sorensen will not be responsible for any loss or damages incurred by unauthorised use of the payment card on the checkout, and Sorensen is not responsible for notifying your card issuer r any law enforcement authority in these instances. You must give Sorensen a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself. It cannot be guaranteed that the Store or checkout will be uninterrupted or error-free. Sorensen is entitled without notice and without liability to suspend the Store or the checkout for repair, maintenance, improvement or other technical reason. To the maximum extent permitted by applicable law, Sorensen shall not be held liable, if and in so far as it cannot fulfil its obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.
  • 13. INTELLECTUAL PROPERTY RIGHTS
    Any access or use of the checkout for any reason other than your personal, non-commercial use, is prohibited. You further acknowledge that any other use of the material and content of the checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
  • 14. GOVERNING LAW AND DISPUTES
    These Terms are governed by the laws of England and Wales. When a specific applicable law (namely specific consumer laws in your own country), explicitly prevail the laws of England and Wales, then with respect to the matters to which such law prevail, the governing law of the matter will be such specific law. If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms. If you are a resident of the United States, then you hereby agree that notwithstanding anything herein to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules. You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute. If you are a Consumer in the EU, you may use the European Commission platform for online dispute resolution (ODR) (For information about alternative dispute resolution which may be of interest, please refer here or such other institution to which you may have a legal right to use under applicable law. Otherwise, to the fullest extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of London, United Kingdom.
  • 15. MISCELLANEOUS
    Communications will be made electronically by sending email or otherwise posting electronically. Sorensen is committed to render the carry on its business in accordance with its Code of Conduct and Modern Slavery Policy. Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a "waiver" (i.e. that it cannot be enforced later). Headings used in these Terms are for information and not binding. These Terms, or any part thereof, may be assigned by us to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise. Sorensen reserves the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Sorensen reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Sorensen or the public. The Store and/or checkout may contain links to third party Stores or services that are not owned or controlled by Sorensen. Sorensen is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party Stores. You: (i) are solely responsible and liable for your use of and linking to third party Stores and any content that you may send or post to a third-party Store; and (ii) expressly release Sorensen from any and all liability arising from your use of any third-party Store. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party Store that you may choose to visit. Sorensen reserves the right to modify these Terms at any time by posting the changes on the checkout or the Store. Such change will take effect on the posting date of the revised Terms, and your use of the checkout after such changes have been posted means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed. These Terms constitute the entire agreement with respect to the subject matter of the Order. The contract in respect of any Orders is concluded between you and Sorensen and may be officially concluded in the English language only, and that no public filing requirements apply. If you have any questions or complaints about Sorensen, these Terms or the checkout, please contact us at dataprivacy@sorensenyachtwear.com or at our trading address stated in the preamble above.
Cookie Policy

This cookie policy is part of Sorensen’s Privacy Policy. The data controller is Sorensen Crew Limited (hereinafter as “Sorensen Yachtwear”, “Sorensen”, “we”, “us” or “our”). Sorensen is a company incorporated in England and Wales, and the owner of sorensenyachtwear.com, (international) stores, and the Sorensen brand.

What are cookies? 

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They’re unique to your browser and usually only contain anonymous information. Some last just for the duration of your visit (session cookies) while others remain on your computer so that the site will remember you if you come back again (persistent cookies). Cookies do all sorts of jobs, like storing your preferences, remembering that you're logged in or keeping your shopping cart up to date — generally making your life on the web easier.

Our Cookie Policy

At Sorensen, all information gathered by cookies is completely anonymous, and we can’t use it to identify you personally. We also use some third-party cookies to help us improve the site, for example by identifying errors or helping us analyse behaviour (anonymously) to make the site easier to use. The final type of cookie we use on sorensenyachtwear.com is advertising cookies, which allow carefully selected third parties to know that you have visited sorensenyachtwear.com and make advertising elsewhere on the web more relevant to you and your interests.

Our website uses various types of cookies, each with their own specific function. They all fall into six category types, which we’ve detailed below so you know exactly what we’re doing. In accordance with the requirements of article 7 of the GDPR and E-Privacy Directive (later E-Privacy regulation), we require your consent to the use of cookies and similar technologies.

 

We use the following cookies:

Strictly necessary cookies

These cookies are necessary for the website to function and can’t be switched off. They’re usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or logging in. This type of cookie can’t be disabled as this would compromise the proper functioning of the site and its contents and services. If you don’t wish to have this type of cookie on your device, you’re advised not to use the site.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous. If you don’t allow these cookies we won’t know when you visited our site, and won’t be able to monitor its performance.

Functional cookies

These cookies enable sorensenyachtwear.com to provide specific features and personalized options to improve our services — like your preferred language or products selected for purchase. If you choose to disable these cookies then some or all of these services may not function properly, so for example, we won’t be able to remember the products in your shopping cart or you may need to select your preferred language every time you visit the site.

Advertising or third-party cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They don’t store personal information but are based on uniquely identifying your browser and internet device. If you choose not to allow these cookies, the advertising you experience online may not be very relevant to you. sorensenyachtwear.com can use advertising platforms from Google, Meta, TikTok and Snapchat to gain more insights into your online behaviour and preferences, so we can show you more relevant and personalised content. sorensenyachtwear.com does this only in accordance with applicable privacy laws and other regulations. We are not responsible and liable for what these third parties do with your data. We therefore advise you to regularly check their privacy policies.

Social media cookies

These cookies are set by a range of social media services that we have added to the site so you can share our content online with your friends and networks. They can track your browser across other sites and build a profile of your interests. This may impact the content and messages you see on other websites you visit. If you choose to disable these cookies, you may not be able to use or see these sharing tools.

Analytics cookies

In addition to the above, sorensenyachtwear.com has implemented Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help sorensenyachtwear.com analyse how users use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of sorensenyachtwear.com.

We believe cookies are very helpful, though you can still choose to disable certain types of cookies by managing your preferences in our Cookie Centre. Please note that doing this may adversely impact your ability to use our services — like needing to select your region or language preferences every time you visit our site. Enabling cookies ensures a smoother experience when using sorensenyachtwear.com.

For broader coverage of your activities elsewhere on the web, you can choose to disable or remove certain cookies through your browser by following the steps below. To learn more about cookies please see allaboutcookies.org and to find out how to manage your preferences, visit youronlinechoices.com.

Managing your Cookies

Google Chrome

To change your Cookie setting:

  • On your computer, open Chrome

  • At the top right, click "More Settings"

  • At the bottom, click "Advanced"

  • Under "Privacy and Security" click "Site Settings"

  • Click "Cookies" > "See all cookies" and "Site data" > "Remove all"

  • Confirm by clicking "Clear All"

More detailed instructions are available here.

Internet Explorer 8,9,10 and 11

To change your Cookie setting:

  • Select the "Tools" menu

  • Select "Internet Options"

  • Click the "Privacy" tab

  • Select your "Preferred Settings"

More detailed instructions are available here.

Microsoft Edge

To change your Cookie setting:

  • Select the "More" button

  • Select "Settings"

  • Select "Privacy & Security"

  • Click "Choose what to clear"

  • Check the box "Cookies and saved website data"

  • Click "Clear"

More detailed instructions are available here.

Safari

To change your Cookie setting:

  • Click on the word "Safari"

  • Select "Preferences"

  • Click the "Privacy" tab

  • Use the "Block Cookies" option to stop cookies

  • To check which specific site stores data, click "Details"

You can find more detailed instructions for Safari on Mac here. More detailed instructions for Safari on iPhone, iPod or iPad are available here.

Chrome – Android Phone/Tablet

To change your Cookie setting:

  • Select "Settings"

  • Select "Advanced Settings"

  • Select "Privacy" tab

  • Select "Clear browsing data"

New devices and browser updates are made all the time so please ensure you check with your devices manufacturer or browser provider.

Managing other similar technologies

If you’d like to disable tracking of email pixels, you can disable autoloading images in your e-mail provider settings to avoid many trackers and will stop your email from automatically loading images.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly

PERFORMANCE Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

ACCESSIBILITY

At Sorensen, we want everyone who visits sorensenyachtwear.com to feel welcome and included. We’re committed to ensuring that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages and accommodations offered by Sorensen through our website and its mobile version. The new and updated web content we produce will meet level AA of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1). If you have any questions or if you encounter any accessibility barriers while using our services, please contact our Customer Care team for assistance. We greatly appreciate your feedback and will make all reasonable efforts to address your concerns.

LEGAL NOTICE

This website is managed and maintained by:

  • Sorensen Crew Limited, Azets, Ventura Park Road, Tamworth, United Kingdom, B78 3HL

  • Managing Director: Wayne Sorensen

  • E-Mail: chat@sorensenyachtwear.com

  • Phone: +31 20 323 3563

  • Registration Number: 14952355

  • VAT: GB452646485/NL850960678B01

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